FAQ

Find answers for your questions!

  • What is Vortex?

    Vortex is a multi-platform cloud gaming service.Think of Netflix, but for games. You just connect to the library of PC games that you can play on almost any kind of Internet-connected device, anywhere you go. Here you can get to know more about Us!
  • What are advantages of cloud gaming? Are there any?

    Yes of course! Here is what you get while using Vortex:
    • You can play PC games like GTA 5, Witcher 3, Counter-Strike and Fortnite on Android!
    • You can play your favorite games using Vortex anywhere you want. On the way by bus, in school or work and during a business trip. You have your gaming PC in your pocket everywhere.
    • You don’t have to download, install or update any game. You just run Vortex and play!

    Moreover:
    • disc space is no longer your concern! Some games could take over 50GB of disc capacity, and now Vortex is taking care of storage of those monsters ;)
    • access to your games via many devices and platforms Android, MacOS, Windows, Xbox and every device with Chrome browser.

    Vortex works on almost every device, even those undoubtedly old.

    What does it mean to you?

    You need any computer with Windows or device with Android and access to the internet. Of course, there are some minimal (honestly, very minimal) requirements and you can check them in detail here (click)
  • Ok, it looks so good, but there have to be some disadvantages, are there any?

    Sure thing, we will be very honest with you!
    In fact, there is only one disadvantage of streaming platforms. Cloud gaming is not suitable for professional and high-level competitive plays. There would always be slightly larger pings and lags while playing in the cloud. It’s because data need to travel to a particular game server and to Vortex nearest server at the same time and, then to you. It’s a bit longer way than usual. Vortex works perfectly for most of the games and for every single-player game. For the pro level of contest, it could be too much.
  • How does Vortex work?

    A game you play is streamed from our powerful servers straight to you. It’s not emulated or installed on your device - so you are free from downloading, installing and updating the game yourself. We take care of everything for you.
  • What are the benefits of using Vortex?

    Vortex subscription gives you 100 hours of playtime every month. Some of the games offered in our library need to be owned on Steam. After connecting your Steam account to Vortex, you are able to play without any worries about upgrading your gaming hardware. Cloud gaming delivers all the processing power that allows you to play games.
  • I want to play! How much does it cost?

    You will receive full access to Vortex library for only $9,99 a month.

    You can pay with any of the following methods: PayPal, credit card, bank transfer, Google Play and Windows 10 in-app purchase.

    With new games being added to the library every week, you get more and more value every month. Of course, you can cancel your subscription at any point.

  • What am I paying for?

    You pay for access to our powerful machines where you can play games from our library in the cloud.

    Vortex subscription includes:
    • 31 days of access to our entire library of games (Subscription is renewed automatically after that time. An exception: Payment via Windows Store, needs to be renewed manually)
    • Please bear in mind that some of the games are not included in the subscription and you must own them in your Steam account. Vortex allows you to play them on our gaming machines without waiting for download or installation.
    • 100 hours of gameplay. If you run out of your playtime hours please, don't worry. Just contact our Support and they will gladly help you out! Statistically, playing time we offer is largely sufficient for our users. So keep calm - there is hardly any chance you will run out of hours.
  • What platforms does Vortex support?

    Applications:

    Android application - (download here) - compatible with supported SmartTV, tablets and smartphones

    Windows 7, 8, 10 - 64bit application (download)

    Windows 10 - application from Microsoft Store (download)

    Browser

    Chrome - you can launch games from vortex.gg directly in your browser

  • What are the minimum requirements for Vortex?

    Internet connection requirements

    We recommend that you have at least 10Mbps Internet connection (use LAN for the best experience).

    Make sure your bandwidth is not overloaded by other applications. For the best performance close additional tabs in your browser and programs that may affect your Internet connection (like YouTube, Facebook etc.)

    System requirements

    For all devices with Android: You must use Android 4.4 or later

    For Windows: You must use Windows 7,8,10 64-bit

    For browser: You must use Google Chrome V58 or later on any operating system

    For macOS: You must use Version 10.13 or later

    For Microsoft Store app: You must use Windows 10 OS

  • What games are available at Vortex?

    We have over 100 games in our library and we are adding new games every month.

    You can play a lot of well known titles such as: Fortnite, Witcher 3, CS:GO, Fortnite, GTA V, Dead by Daylight, League of Legends,Team Fortress 2, Fallout 4, Path of Exile, Shadow of Tomb Raider, Pillars of Eternity II: Deadfire, Cuisine Royale, Monster Hunter: World, World of Tanks, Dota 2, Paladins and tons of licensed indie games.

    Can I play other games?

    Currently, there is no such option. You may play only games that are available in our library.

  • Can I get a free trial?

    Currently, there are no free trials available.

    But there is still a way not to pay for our subscription. You can join our affiliate program and earn real money! You will get 10% of the subscription price for each user who signs up from your affiliate link. This way, if you get just 10 people to subscribe to Vortex, you won’t have to pay for your subscription.

    For more information, please visit: Affiliate

  • How can I get a VIP account?

    We're happy to inform you that in the near future we will be introducing VIP accounts which will provide you with a lot of new premium features.

  • Can I record a review or video featuring Vortex?

    Feel free to showcase Vortex in your creations - we’ll be more than glad for your support.

    Feel free to use this Press Kit (for fair usage only).

    Please also take a look at our great affiliate program - Affiliate

  • What is Vortex Affiliate program?

    Our affiliate program is a partnership between you as a website owner and Vortex. It is based on a commission system. You'll receive 10% of the subscription value from each new user who subscribes to Vortex via your link. For more details, please go here: Affiliate

  • WHAT ABOUT MY IN-GAME SAVES?

    We'll be keeping your save data in safe cloud storage up to 30 days after your subscription expires.

    Please note that if you start playing at Vortex, your previous save files won’t be transferred to your Vortex account. The good news is that once you start your subscription, all game saves you create will be stored and synchronized with Steam or with our database for non-Steam games.

  • HOW DO I LINK MY STEAM ACCOUNT?

    In order to play Steam licensed games, you need to link your Steam account to Vortex account. In order to do so, you must create a public Steam community profile and make your games list visible to us (public).

    Here are a few simple steps you should follow:

    Step 1: Create Steam community profile or login if you already have an account: Steam

    Step 2: Go to your profile and choose privacy settings.

    Step 3: Change games list visibilty to public.

    Step 4: Go to your Vortex account and link it with your Steam account.

    Warning: We are not storing your Steam games list. We check if you own a particular game every time you want to play it. Please keep your privacy settings set on public, as long as you are using Vortex.


  • And what about game updates?

    The frequency of our updates depends on the creators of a given game. Some games are updated very often, eg. Fortnite, World of Tanks, World of Warships. Others are updated less frequently, e.g. GTA V, Witcher 3.

    We do our best on our side to update games as quickly as possible on a regular basis. Please note that during maintenance breaks there is no possibility of playing the game which is being updated.

    Should any errors prevent game playing, please report them here so that we can quickly diagnose and fix them.

  • How can I play Fortnite at Vortex?

    It’s very simple! Just follow these simple steps:

    • Create your Vortex account (click)
    • Pay for the subscription
    • Create Fortnite account in Epic Games (if you do not have one yet)
    • Play Fortnite here!

  • How can I play GTA V at Vortex?

    In order to play GTA V, you need to own the game on Steam.

    Follow these simple steps:

    • Create your Vortex account (click)
    • Get GTA V on Steam. The game must be set to public as well as your Steam profile.
    • Link your Steam account to Vortex account - (click)
    • Play GTA 5 here!

    Please note that Rockstar, the creator of GTA V, owns a Social Club - which is a launcher for GTA V. However, it is also possible to buy GTA V on Steam.

    Please note that on Vortex you can play GTA 5 if you bought it on Steam.

  • Why do I need to connect my Steam account to Vortex?

    We do not store information about your Steam games library. It means that every time you want to run your favorite game, we need to check if you own it on Steam.

  • Why do I need to set up my Steam account to public?

    We need to check if you own the game you want to play. The public mode allows us to check your games list.

  • Why do I need to keep public settings for my Steam account?

    We do not store information about your Steam account, so each time you want to play, we need to check if the game is in your Steam games library.

  • My account has been blocked and I can’t log in. What should I do?

    At Vortex we care a lot about the safety of your data. As we detected unusual activity on your account we have temporarily blocked it. Please wait a few minutes and try logging in again. Make sure the email address and password you are using are correct. If you still can't log in and you are sure you are using the correct credentials, please contact us!.

STILL HAVE QUESTIONS?

SOUNDS AWESOME! WHERE DO I SIGN UP?

Simply click the button and discover gaming in the cloud!