Find answers for your questions!
What is Vortex?
What are advantages of cloud gaming? Are there any?
Ok, it looks so good, but there have to be some disadvantages, are there any?
How does Vortex work?
What are the benefits of using Vortex?
I want to play! How much does it cost?
Vortex is a subscription service. We offer you three amazing subscription plans that will fit all your needs. We have a Basic plan for $9,99, Pro for $19,99 and Ultra for $29,99. The higher the plan you choose, the more included games you will receive. You will also have access to more features such as HD quality. Our plans offer different playtime hours. Learn more about our plans here
You can pay via PayPal, Credit Card and in some cases Google Pay (only the Basic subscription using the Android app)
Once subscribedWith you can cancel your subscription at any point.
Browse and explore our games catalog to see what games are included in each of our plans here.
What am I paying for?
What platforms does Vortex support?
What are the minimum requirements for Vortex?
Internet connection requirements
We recommend that you have at least 10Mbps Internet connection (use LAN for the best experience).
Make sure your bandwidth is not overloaded by other applications. For the best performance close additional tabs in your browser and programs that may affect your Internet connection (like YouTube, Facebook etc.)
For all devices with Android: You must use Android 5.0 or later
For Windows: You must use Windows 10 64-bit
For macOS: You must use Version 10.13 or later
What games are available at Vortex?
Depending on your subscription plan, you have access to different content. The higher the plan, the more games are included. What does that mean, exactly? You play games with one click and you don’t have to buy them separately on Steam, Epic Games or Origin. However, if you see that “License is required” to play a particular game, you need to own it on one of already mentioned platforms. To browse our game catalog and see what games are included in Vortex plans just explore our game library here
On our platform you will find such games as Fortnite, Destiny 2, Mount and Blade II: Bannerlord, Resident Evil 3, Albion Online, Neverwinter, Witcher 3, CS:GO, GTA V, Dead by Daylight, League of Legends,Team Fortress 2, Fallout 4, Path of Exile, Shadow of Tomb Raider, Cuisine Royale, Monster Hunter: World, World of Tanks, Dota 2, Paladins and tons of licensed indie games
Can I play games that are not included in the library?
At this moment, there is no such option. You can’t add your own games to our catalog.
Can I get a free trial?
Currently, there are no free trials available.
But there is still a way not to pay for Vortex subscription. You can join our affiliate program and earn real money! You will get 10% of the subscription price for each user who signs up from your affiliate link. For example, if you get just 10 people to subscribe to Vortex Basic, you won’t have to pay for your own Basic subscription.
For more information, please visit: Affiliate
How can I get a VIP account?
At present, we don’t offer any special accounts. However we're happy to inform you that in the near future we will be introducing VIP accounts which will provide you with a lot of new premium features.
Can I record a review or video featuring Vortex?
What is Vortex Affiliate program?
Our affiliate program is a partnership between you as a website owner and Vortex. It is based on a commission system. You'll receive 10% of the subscription value from each new user who subscribes to Vortex via your link. For more details, please go here: Affiliate
WHAT ABOUT MY IN-GAME SAVES?
We'll be keeping your save data in safe cloud storage up to 30 days after your subscription expires.
Please note that if you start playing at Vortex, your previous save files won’t be transferred to your Vortex account. The good news is that once you start your subscription, all game saves you create will be stored and synchronized with our database.
And what about games updates?
The frequency of our updates depends on the creators of a given game. Some games are updated very often, eg. Fortnite, World of Tanks, World of Warships. Others are updated less frequently, e.g. GTA V, Witcher 3.
We do our best to update games on a regular basis and as quickly as possible. Please note that during maintenance breaks there is no possibility of playing games that are being updated.
Should any errors prevent game playing, please report them here so that we can quickly detect and fix them.
How can I play Fortnite at Vortex?
It’s very simple! Just follow these simple steps:
How can I play GTA V at Vortex?
In order to play GTA V, you need to own the game on Steam.
Follow these simple steps:
Please note that Rockstar, the creator of GTA V, owns a Social Club - which is a launcher for GTA V. However, it is also possible to buy GTA V on Steam.
Please note that on Vortex you can play GTA 5 if you bought it on Steam.
My account has been blocked and I can’t log in. What should I do?
At Vortex we genuinely care about the safety of your data. Therefore, as we detect unusual activity in your account we temporarily block it. When your account is blocked for safety reasons, you will have to wait up to 1 hour to log in again. Make sure the email address and password you enter are correct. If you still can't log in and you are sure you are using the correct credentials, please contact us!.
How to redeem code on Vortex?
If you have purchased a code for Vortex Cloud Gaming, please contact our support at [email protected].
WHAT DOES IT MEAN A GAME IS UNDER MAINTENANCE?
CAN I CHANGE THE LANGUAGE OF THE GAME?
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