FAQ

Find answers for your questions!

  • What is Vortex?

    Vortex is a multi-platform cloud gaming service.Think of Netflix, but for games. You just connect to the library of PC games that you can play on almost any kind of Internet-connected device, anywhere you go. Here you can get to know more about Us!
  • What are advantages of cloud gaming? Are there any?

    Yes of course! Here is what you get while using Vortex:
    • You can play PC games like GTA 5, Witcher 3, Counter-Strike and Fortnite on Android!
    • You can play your favorite games using Vortex anywhere you want. On the way by bus, at school or work and during a business trip. You have your gaming PC in your pocket everywhere.
    • You don’t have to download, install or update any game. You just run Vortex and play!

    Moreover:
    • disc space is no longer your concern! Some games could take over 50GB of disc capacity, and now Vortex takes care of storage of those monsters ;)
    • you get access to your games via many devices and platforms including Android, MacOS, Windows and Xbox.

    Vortex works on almost every device, even those substantially old.

    What does it mean to you?

    You need any computer with Windows/MacOS or device with Android and access to the Internet. There are some minimal (honestly, very minimal) requirements and you can check the details here (click)
  • Ok, it looks so good, but there have to be some disadvantages, are there any?

    Sure thing, we will be very honest with you!
    In fact, there is only one disadvantage of streaming platforms. Cloud gaming is not suitable for professional and high-level competitive plays. There would always be slightly larger pings and lags while playing in the cloud. It’s because not only do data need to travel to a particular game server, but also to a Vortex nearest server at the same time and, then to you. It’s a bit longer way than usual. Vortex works perfectly for most of the games and for every single-player game. For the pro level of contest, it might not be sufficient.
  • How does Vortex work?

    A game you play is streamed from our powerful servers straight to you. It’s not emulated or installed on your device - so you are free from downloading, installing and updating the game yourself. We take care of everything for you.
  • What are the benefits of using Vortex?

    Vortex Cloud Gaming allows you to play games in the cloud and no downloads are necessary on your side. Vortex subscriptions give you 50 hours/Basic, 80 hours/Pro, 140 hours/Ultra of playtime every month. Unused hours do not carry over to the next month. Some of the games offered in our library need to be owned on Steam, Origin or Epic Games. Our machines deliver all the processing power that allows you to play demanding games without expensive gaming hardware. What is more, you can play on PC, Mac, Android, with just one subscription.
  • I want to play! How much does it cost?

    Vortex is a subscription service. We offer you three amazing subscription plans that will fit all your needs. We have a Basic plan for $9,99, Pro for $19,99 and Ultra for $29,99. The higher the plan you choose, the more included games you will receive. You will also have access to more features such as HD quality. Our plans offer different playtime hours. Learn more about our plans here

    You can pay via PayPal, Credit Card and in some cases Google Pay (only the Basic subscription using the Android app)

    Once subscribedWith you can cancel your subscription at any point.

    Browse and explore our games catalog to see what games are included in each of our plans here.

  • What am I paying for?

    You pay for access to our powerful machines where you can play games from our library in the cloud.

    Vortex subscription includes:
    • 31 days of access to our entire library of games (Check our plans for details!) Subscription is renewed automatically after that time
    • Access to many included games: based on the plan you choose you will get access to different content so you should browse our games catalog to be sure the game you want to play is included in the plan you want to buy before subscribing. Some games require ownership and you need to have them in your Steam/Origin/Epic Games account. Access to games included in your subscription without downloading anything or waiting.
    • 50/80/140 hours of gameplay depending on which plan you choose. Unused hours do not carry over to the next month.
  • What platforms does Vortex support?

    Applications:

    Android 5.0+ application - (download here) - compatible with supported SmartTV, tablets and smartphones

    Windows 10 - 64bit and MacOS 10.13+ application (download)

  • What are the minimum requirements for Vortex?

    Internet connection requirements

    We recommend that you have at least 10Mbps Internet connection (use LAN for the best experience).

    Make sure your bandwidth is not overloaded by other applications. For the best performance close additional tabs in your browser and programs that may affect your Internet connection (like YouTube, Facebook etc.)

    System requirements

    For all devices with Android: You must use Android 5.0 or later

    For Windows: You must use Windows 10 64-bit

    For macOS: You must use Version 10.13 or later

  • What games are available at Vortex?

    Depending on your subscription plan, you have access to different content. The higher the plan, the more games are included. What does that mean, exactly? You play games with one click and you don’t have to buy them separately on Steam, Epic Games or Origin. However, if you see that “License is required” to play a particular game, you need to own it on one of already mentioned platforms. To browse our game catalog and see what games are included in Vortex plans just explore our game library here

    On our platform you will find such games as Fortnite, Destiny 2, Mount and Blade II: Bannerlord, Resident Evil 3, Albion Online, Neverwinter, Witcher 3, CS:GO, GTA V, Dead by Daylight, League of Legends,Team Fortress 2, Fallout 4, Path of Exile, Shadow of Tomb Raider, Cuisine Royale, Monster Hunter: World, World of Tanks, Dota 2, Paladins and tons of licensed indie games

    Can I play games that are not included in the library?

    At this moment, there is no such option. You can’t add your own games to our catalog.

  • Can I get a free trial?

    Currently, there are no free trials available.

    But there is still a way not to pay for Vortex subscription. You can join our affiliate program and earn real money! You will get 10% of the subscription price for each user who signs up from your affiliate link. For example, if you get just 10 people to subscribe to Vortex Basic, you won’t have to pay for your own Basic subscription.

    For more information, please visit: Affiliate

  • How can I get a VIP account?

    At present, we don’t offer any special accounts. However we're happy to inform you that in the near future we will be introducing VIP accounts which will provide you with a lot of new premium features.

  • Can I record a review or video featuring Vortex?

    Feel free to showcase Vortex in your creations - we’ll be more than glad for your support.

    Feel free to use this Press Kit (for fair usage only).

    Also, please take a look at our great affiliate program - Affiliate

  • What is Vortex Affiliate program?

    Our affiliate program is a partnership between you as a website owner and Vortex. It is based on a commission system. You'll receive 10% of the subscription value from each new user who subscribes to Vortex via your link. For more details, please go here: Affiliate

  • WHAT ABOUT MY IN-GAME SAVES?

    We'll be keeping your save data in safe cloud storage up to 30 days after your subscription expires.

    Please note that if you start playing at Vortex, your previous save files won’t be transferred to your Vortex account. The good news is that once you start your subscription, all game saves you create will be stored and synchronized with our database.

  • And what about games updates?

    The frequency of our updates depends on the creators of a given game. Some games are updated very often, eg. Fortnite, World of Tanks, World of Warships. Others are updated less frequently, e.g. GTA V, Witcher 3.

    We do our best to update games on a regular basis and as quickly as possible. Please note that during maintenance breaks there is no possibility of playing games that are being updated.

    Should any errors prevent game playing, please report them here so that we can quickly detect and fix them.

  • How can I play Fortnite at Vortex?

    It’s very simple! Just follow these simple steps:

    • Create your Vortex account (click)
    • Pay for a subscription
    • Create a Fortnite account in Epic Games (if you do not have one yet)
    • Play Fortnite here!

  • How can I play GTA V at Vortex?

    In order to play GTA V, you need to own the game on Steam.

    Follow these simple steps:

    • Create your Vortex account (click)
    • Get GTA V on Steam. The game must be set to public as well as your Steam profile.
    • Play GTA 5 here!

    Please note that Rockstar, the creator of GTA V, owns a Social Club - which is a launcher for GTA V. However, it is also possible to buy GTA V on Steam.

    Please note that on Vortex you can play GTA 5 if you bought it on Steam.

  • My account has been blocked and I can’t log in. What should I do?

    At Vortex we genuinely care about the safety of your data. Therefore, as we detect unusual activity in your account we temporarily block it. When your account is blocked for safety reasons, you will have to wait up to 1 hour to log in again. Make sure the email address and password you enter are correct. If you still can't log in and you are sure you are using the correct credentials, please contact us!.

  • How to redeem code on Vortex?

    If you have purchased a code for Vortex Cloud Gaming, please contact our support at [email protected].

  • WHAT DOES IT MEAN A GAME IS UNDER MAINTENANCE?

    If on a particular game’s page you see Maintenance instead of Play, it means that the game is currently undergoing maintenance due to an update. The game will be available again once all servers have been updated. Thank you for your understanding!
  • CAN I CHANGE THE LANGUAGE OF THE GAME?

    At present, many games in Vortex, including GTA V, Fallout 4 and Destiny 2, are available only in English. Please visit the game’s settings to check if your language is available in a particular game.

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